How to create a Mail Account and configure auto-reply, spam control
The mail service enables Internet users to send email messages to each other. We at www.amberit.eu can host your email and provide the function you need to function as your mail server. It also enables you to create mail accounts and manage them, including performing a number of common mail-related operations. Such operations include changing the password for a mail account, enabling automatic replies, forwarding messages, creating mail alias, and so on.
1.You would need to login into our hosting control panel ( If you are our customer, then the login link and credentials you already have received in your email, but if you are a new customer who is planning to order our services, then you will receive credentials upon order and 1 made payment)
2. To create a email account, go to Mail > Create Email Address.
3. Let's enter the desired email name, that we will be using from what to send and receive messages.
4. By default, this "Can be used to log in to Plesk" is checked, but we need to uncheck since users don't need to access www.amberit.eu hosting control panel and make changes. Email password users can change using our webmail: https://webmail.amberit.eu/
5. In the field External email address, you can specify your users' other email address, this is not required, but it can be used in case your user forgets the email password, so that hi doesn't need to disturb you or your support and can reset the password on its own.
6. Now you can enter the desired password, but we recommend for safety reasons to use Generate the server will generate a safe random password for you. If you use Generate after that you need to click on Show and write down your password. Writing down the password please store it in a safe place not accessible by 3-party, since this password will be used to login or connect your email to a device.
7. Each of our hosting plans come with a different default email size, but you can increase your size based on your www.amberit.eu shared hosting plan space.
8. Description in Plesk you can enter for your own information for what is this email or person/s using it. Once that all is done click on OK
9. Congratulations we have created our first email
For some reason, some users have forgotten the email password, need a redirect, need a block some e-mail addresses, or perform some other actions, now you can also do this using our shared hosting backend, but many things can be done using our https://webmail.amberit.eu/ so let's enter and make some changes, click on email address where you want to make the changes.
Here we are back in settings, where you can change or generate a new password, add an external email so that the user can recover the password himself, and change email space.
Now if we click on the Forwarding tab, we can create an email Forward.
The original email will be saved in the user's inbox and also it will be forwarded to persons who you will list. Let's say I want users firstname.lastname@example.org emails to be also forwarded to email@example.com and firstname.lastname@example.org, so I will check in the checkbox before Switch on mail forwarding then in the Forward incoming messages to the following email address I will enter emails to what to forward.
E-mail auto-reply message:
Let's assume, that you or your employees are going on a holiday or are on sick leave. You can enable auto-response for every email so that your partner or other colleagues know, that you are sick or unavailable. Click on the Auto-Reply tab. Then click the checkbox before Switch on auto-reply. Now you can specify the subject, that the email sender will receive Auto-reply message subject * by the default it will receive the same subject, that the sender has specified when sending an email, but you can change it to what you want for example "I'm feeling sick and not available" or " I'm on holidays ". But many companies leave the subject on the change also you can add what you want at the end of the subject.
Message format you can choose plain text or HTML, we recommend using HTML.
Encoding we leave as it is since UTF-8 is most popular and supports 99% of languages and characters.
Auto-reply message text you can write, what the auto-reply email will send to the email sender.
In Forward to the field, you can specify if you want all incoming messages to be forwarded to a different email or to your colleague, if you don't want to forward then Just ignore it and leave it blank
In the Send an automatic response to a unique email address no more than (times a day) * you can specify on how many responds should auto-reply make to the same sender for example if it is 1 and client sends you 1 email then the auto-reply message will be sent only once in a day even if the sender after receiving your auto-reply email sends more messages, but if you specify more, then on depends on how many emails senders sends the sender will receive auto-reply most cases users leave as it is only one.
In the Attach a file you can also add an attachment, this is mostly used to add a logo, that is sent in HTML emails or other media files
If you check the checkbox before Switch off auto-reply on then you can select data on what should auto-reply stop sending automatically reply, usually, this is used when an email owner knows on what date he or she will be in the office back from vacation.
Once all is done we can click OK and save all the settings.
Congratulations you have set up an auto-reply.
E-mail Spam Filter:
With a spam, filtering service you can detect spam messages sent to the email address. You can set the spam filter to delete the spam messages, mark them as spam by changing their subject, or move them to the special spam folder accessible by email clients over IMAP. Spam filter uses a wide variety of local and network tests to identify spam signatures.
By default, the Spam filter is enabled and configured to automatically add to the beginning of the email subject ***SPAM*** tag. You can disable spam filter, change settings, for example, to automatically Delete all spam messages or Move spam to the Spam folder
Spam filter performs a number of different tests on the contents and subject line of each message. As a result, each message scores a number of points. The higher the number, the more likely a message is spam. By default, the filter sensitivity is set so that all messages that score 7 or more points are classified as spam. If you receive lots of spam messages with the current setting, to make the filter more sensitive, try setting a lesser value, for example, 6. If you are missing email because your spam filter thinks they are junk, try reducing filter sensitivity by setting a higher value, for example, 8.
Specify what to do with messages classified as spam.
If you want to filter email with the software on your local computer, select the option Mark spam messages by adding the following text to message subject, and then specify how the spam filter should mark the messages recognized as spam. “X-Spam-Flag: YES” and “X-Spam-Status: Yes” headers are added to the message source by default, and if you want, the spam filter will also add a specific text string to the beginning of the subject line and to the message body.
If you are sure that your spam filter is accurate, you may want to set the filter to automatically delete all incoming messages recognized as spam. To do this, select the option to Delete all spam messages.
(Only for Linux) If you are accessing your mailbox over IMAP protocol and want the spam filter to move all messages considered spam to the IMAP folder called Spam, select the option Move spam to the Spam folder.
Because all messages are automatically removed from the Spam folder after 30 days, you will need to review the contents of the Spam folder on a regular basis to make sure you do not miss any important messages and move all non-spam messages back to the Inbox folder.
When the option Move spam to the Spam folder is selected, you can train the spam filter and improve its accuracy by moving spam messages from Inbox to Spam, and non-spam messages from Spam to Inbox.
If the spam filter misses many spam messages or gives many false positives, you need to adjust the filter sensitivity. To do so, click Show Advanced Settings and type in the desired value in the Spam filter sensitivity field.
The default value of seven works well in most situations, but if too much spam gets through, decrease the sensitivity value by one and see if the number of uncaught spam emails decreases. If it does not, decrease the sensitivity further. If, on the other hand, legitimate mail gets tagged as spam, you need to increase the sensitivity. In both cases it is recommended not to change the sensitivity by more than one at a time and to wait for a few days before adjusting the sensitivity further, as changing the sensitivity by a few points at once may result in drastic changes in the spam filter’s behavior.
Note: To further improve spam filter accuracy, you may want to train your spam filter on email messages you receive, as described further in this section.
If you want to be sure that you will not miss an email from specific senders, type email addresses, or domain names into the White list field.
Place each address in one row, or separate addresses with a comma, a semicolon, or a white space. You can use an asterisk (*) as a substitute for a number of letters, and question mark (?) as a substitute for a single letter. For example email@example.com,firstname.lastname@example.org, *@mycompany.com. Specifying *@mycompany.com will add to the white list all email addresses that are under the mycompany.com mail domain.
If you do not want to receive email from specific domains or individual senders, type email addresses or domain names into the Blacklist field.
Place each address in one row, or separate addresses with a comma, a colon, or a white space. You can use an asterisk (*) as a substitute for a number of letters, and question mark (?) as a substitute for a single letter. For example: email@example.com, firstname.lastname@example.org, *@spammers.net. Specifying *@spammers.net will block the entire mail domain spammers.net.
If you use a Windows-based customer account, then you can also specify trusted languages and character sets. Email messages written in the specified languages and with the defined character sets will pass the spam filter and will not be marked as spam.
On Windows-based customer accounts, you can also specify IP addresses of computers or networks from which email must always be accepted. When specifying network addresses, type an address and add a network mask after a slash. For example, 192.168.10.10/24.
To improve the accuracy of spam detection:
- Access your mailbox with webmail or a mail client program on your computer.
- Review the messages in your Inbox folder. Move all spam messages to the Spam folder. This will make the SpamAssassin spam filter recognize spam more efficiently.